Frequently Asked Questions
Everything you need to know about Ooni pizza ovens and accessories.
What is the standard shipping time for Ooni orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days across the United States, depending on your location.
Does Ooni offer a warranty on its pizza ovens?
Yes, all Ooni pizza ovens come with a standard 1-year warranty. You can extend this to a 3-year warranty for free by registering your product on our website within 60 days of purchase.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return it within 60 days for a full refund, provided the item is in its original condition and packaging.
Can Ooni ovens be used indoors?
Ooni ovens are designed and certified for outdoor use only. They require proper ventilation and should never be used inside a home, garage, or enclosed space.
What fuel types do Ooni ovens use?
We offer a variety of models that run on different fuels, including wood pellets, kiln-dried wood logs, charcoal, and propane gas. Some models are multi-fuel capable.
Do you offer financing options for larger purchases?
Yes, we partner with services like Affirm to provide flexible payment plans, allowing you to pay for your oven in monthly installments.